Privacy Policy LeadSwift AI Privacy Policy
At LeadSwift AI, your privacy is our priority. As a provider of AI-driven lead capture and scheduling tools for home service experts, we value your trust. This document outlines our practices regarding the collection and management of your personal data when you interact with our website or automation services. LeadSwift AI Privacy Policy
Data Collection Practices LeadSwift AI Privacy Policy
- We gather specific information to ensure our AI automation serves your business effectively.
Contact Info: Name, professional email, and phone numbers.
Company Profile: Trading name, industry sector, and digital presence.
Interaction History: Logs of messages, call data, and scheduled meetings.
Usage Metrics: IP addresses, device identifiers, and site navigation patterns.
Data is acquired via direct input, automated systems, or integrated third-party platforms.
Specifically, we may collect:
• Identity and business contact details for billing and communication.
• Details from form entries, chat prompts, and consultation bookings.
• Dialogue records from AI Voice Receptionists, including transcripts and audio logs where permitted.
• Customer data managed within our CRM and pipeline tracking systems.
• Publicly sourced business insights from social profiles and professional directories.
• Integrated data from linked calendars, payment portals, and email clients.
• Technical diagnostic data and cookie-based identifiers.
• Transactional summaries (noting that sensitive card data is handled exclusively by PCI-compliant processors like Stripe).
For our clients' own customers, LeadSwift AI typically acts as a data processor following specific client instructions.
How we use your Information
Optimizing Delivery
We utilize collected data to refine our AI models and enhance service delivery. By evaluating how you interact with our software, we can build more intuitive tools that meet your specific professional requirements. Provide, configure, maintain, personalize, and improve LeadSwift AI services. Generate reports, performance insights, lead-conversion information, business analytics, and improve software, AI tools, and automation processes.
Client Engagement
Data enables us to facilitate timely consultations, manage your calendar, and deliver vital technical notices. We use these insights to tailor our support and ensure our messaging remains relevant to you. Operate AI Voice Receptionists, website chat, and social agents. Answer/route inquiries, qualify leads, manage appointments, and organize sales-pipeline activity. Send communications including updates and promotional content where consented. Schedule, confirm, reschedule, and manage appointments. Store and organize contacts, leads, conversations, customer records, notes, tasks, and sales-pipeline activity. Send requested or authorized emails, text messages, appointment reminders, follow-ups, service updates, and other communications. Automate workflows and trigger actions based on customer inquiries, appointments, lead activity, or client-defined instructions. We may send promotional or commercial electronic communications where we have the appropriate consent or another lawful basis to do so. Recipients can withdraw consent by using the unsubscribe link or opt-out instructions included in the communication.
Platform Integrity
To safeguard your business assets, we monitor technical signals for security threats and fraud prevention. Maintaining a secure environment for your lead data remains a foundational aspect of our operations. Monitor performance, troubleshoot issues, detect security threats, and prevent misuse. Comply with laws, legal processes, and regulatory obligations. Process payments, invoices, and subscriptions. Provide demonstrations, onboarding, technical support, account administration, and customer service. Improve our website, software, AI tools, automation processes, and experience. Answer calls and messages, respond to questions, qualify leads, collect customer requirements, and route inquiries to the appropriate business or team member. We do not sell or rent personal information to third parties for their independent marketing purposes.
TRUST • EXTERNAL INTEGRATIONS • COOKIE TRANSPARENCY •
Cookies, Analytics & Third-Party Services
We use cookies and similar technologies for essential site functionality and analytics. To deliver our services effectively, we partner with trusted third-party providers who may process information on our behalf. Cookies Our website and connected services may use cookies, pixels, tags, local storage, and similar technologies. These technologies help us: Keep the website functioning properly. Remember visitor preferences and settings. Understand how visitors use and navigate our website. Measure website traffic and marketing performance. Improve website functionality, security, and user experience. Support forms, chat tools, appointment booking, advertising, and other integrated features. Some cookies are essential for the website to operate. Other cookies, including analytics and advertising cookies, may require your consent depending on your location. You can manage cookie preferences through our cookie banner, where available, or through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
- Analytics & Third-Party Services
LeadSwift AI may use trusted third-party providers to host our website and software, process payments, manage customer information, provide telephone and messaging services, schedule appointments, analyze website activity, deliver email, connect social-media accounts, operate AI-powered features, and support workflow automation.
These service providers may include:
Wix and other website-hosting providers.
Payment processors such as Stripe.
Telephone, voice, call-recording, SMS, and email-delivery providers.
Customer relationship management and automation platforms.
Calendar and appointment-scheduling providers.
Form, chat, and customer-support platforms.
Google, Meta, and other analytics, advertising, directory, or social-media services.
Cloud-hosting, data-storage, cybersecurity, and artificial-intelligence service providers.
When an AI-powered feature is used, information contained in a call, message, form submission, or customer record may be securely transmitted to an AI or technology provider so that the requested response, transcription, summary, qualification, automation, or other service can be produced.
Third-party providers receive only the information reasonably necessary to perform their services and are responsible for handling information according to their own privacy policies, contractual obligations, and applicable laws.
Our website may contain links to third-party websites or services. LeadSwift AI is not responsible for the privacy practices, security, or content of websites and services that we do not own or control.
Data Storage & Security
Information is housed safely via Wix and reputable cloud partners. We employ rigorous organizational safeguards to prevent unauthorized access or disclosure of your identity and lead data. While we use high-standard commercial protections, please note that no internet-based transmission is completely immune to risk. We store your data only for the duration necessary to fulfill our service commitments or satisfy legal obligations, after which it is securely purged or anonymized. Personal information may be stored or processed by LeadSwift AI and our service providers in Canada, the United States, or other jurisdictions where our technology providers operate. Information processed outside your province or country may be subject to the laws and lawful-access requirements of those jurisdictions. We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards may include access controls, password protection, encryption where appropriate, secure hosting, account authentication, system monitoring, employee or contractor confidentiality requirements, and restricted access based on business need. No website, electronic transmission, cloud platform, or storage system can be guaranteed to be completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security. We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, meet contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal requirements. Information that is no longer required may be securely deleted, anonymized, or retained where permitted or required by law. Depending on applicable law, you may request access to or correction of your personal information, ask questions about how it is handled, withdraw certain consents, or request deletion of information that is no longer required. Privacy questions or requests may be submitted through the contact information provided on the LeadSwift AI website. We may need to verify your identity before completing certain requests.
Privacy Inquiries & Support
For any questions regarding your data rights or this policy, please email LeadSwift AI directly. We handle requests for data access, correction, or deletion in accordance with applicable laws. Send your inquiry to the address below and our team will respond to your matter professionally. We aim to respond within 2–3 business days.